This is a courtesy translation provided for convenience. The Spanish version of this document is the legally binding one and prevails in case of any discrepancy. View the Spanish version

Support

Channels

Inside the application: the Help section, with the user guide, the form for reporting problems, and the one for suggestions. By email: kaiinteract@mauroz.xyz.

We reply within a reasonable time, normally within 2 business days.

Rewarded suggestions

Improvement suggestions that we implement are rewarded with KaiCoins credited to your account. You will see it in your transaction history as a reward credit.

Reporting problems

If something does not work, tell us what you were trying to do and what happened. If a failure of ours charged you KaiCoins, they are refunded; if it affected your live session, write to us and we will review it case by case.