This is a courtesy translation provided for convenience. The Spanish version of this document is the legally binding one and prevails in case of any discrepancy. View the Spanish version

Refund Policy

The 7-day commercial guarantee

If the service is not what you expected, you have 7 calendar days from your first payment to request a full refund of that payment, with no questionnaires. It is our own guarantee and it applies once per customer.

We may refuse requests under this guarantee where there is reasonable evidence of fraud or abuse (for example, repeated accounts created to claim the guarantee several times). This affects only that guarantee, which is ours: the statutory right of withdrawal under Colombian Law 1480 of 2011 is granted by law and does not depend on our assessment.

Statutory right of withdrawal (Colombian Law 1480 of 2011)

As a consumer you also have the statutory right of withdrawal under Article 47 of Colombian Law 1480 of 2011: within 5 business days of the purchase you may withdraw and get back what you paid, provided that performance of the paid service has not begun. It applies to each sale, not just once.

Neither of the two rights replaces the other: the guarantee is ours, and the withdrawal right is the one granted by Colombian Law 1480 of 2011; you may rely on whichever applies to your case.

KaiCoins and failed AI actions

If an artificial intelligence action fails, its KaiCoins are refunded to your balance automatically — you do not have to ask. Unused KaiCoin packs are covered by the 7-day guarantee; KaiCoins already spent on successful actions are not refunded.

How to request a refund

Write to kaiinteract@mauroz.xyz from your account's email address, including the date of the payment. We process the refund through the same payment method within the time frames of the payment gateway (dLocal Go); final crediting times depend on your bank.